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2009 Revised Edition: ITIL® V3 comprehensive walk-though of the 5 Critical Lifecycle Steps, core principles, best practices & support materials for adoption & implementation of the ITIL® V3 IT Service Management Framework.
- Sales Rank: #6600545 in Books
- Published on: 2009-06-22
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 9.68" h x .36" w x 7.44" l, .0 pounds
- Binding: Paperback
- 158 pages
Most helpful customer reviews
0 of 1 people found the following review helpful.
Great Practical Reference for ITIL v3!!
By Amazon Customer
I purchased this book because I was looking for a reference book to help me actually implement ITIL v3 concepts in a real world situation. This book absolutely was the right book to get for that purpose. It lays out exactly the activities and key performance indicators that you should be looking to implement for any given service area in a concise and easy to understand manner. Too often these types of books try to explain the core concepts with excessive use of analogies and boring case histories. This book skips all that and gets right to the meat of the ideas. The writers understand that this is a book for people in the trenches who need a guide and framework for putting ITIL into practice, and that is exactly the book they have delivered. I highly recommend it!
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